Frequently Asked Questions

How do I choose the right size for my strap?

You can refer to our "Size Guide" section where you'll find this information in more detail. However, if you have any questions, please contact us and we'll help you choose the perfect size.

How can I place my order?

It's very easy. If it's a strap with a fixed buckle, simply choose your favorite style, select the length, select the size, and add it to your cart. If it's a strap with a variable buckle, choose your favorite style, select the length, select the size, select the buckle, and add it to your cart. Then, follow the checkout and confirmation steps.

After completing the payment process, click on "Return to store site" to receive more details about your order.

You can send us a direct message on Instagram and we'll provide you with personalized advice for your purchase.

You can send us a message on our WhatsApp and we will provide you with personalized advice for your purchase.

What payment methods are available?

Payments on the website are processed through MercadoPago and are 100% secure. We accept all major credit cards, debit cards (PSE), and money orders.

If you make the purchase through our social media channels, you can pay using the methods mentioned above, as well as bank transfers via Bancolombia, Nequi, and Daviplata.

How can I modify or cancel my order?

*Please refer to the Returns and Exchanges Policy section for more detailed information.

To be eligible for an exchange or return, the product must be in new and perfect condition. It must retain all original packaging, labels, and tags, and be free of odors or perfumes. Any signs of use, wear, or alteration will not be possible.

How long does shipping take and how much does it cost?

Delivery time depends on your location. Domestic shipments typically take 3 to 7 business days. Shipping costs are calculated at checkout based on your address.

Can I return or exchange my strap?

*Please refer to the Returns and Exchanges Policy section for more detailed information.

To be eligible for an exchange or return, the product must be in new and perfect condition. It must retain all original packaging, labels, and tags, and be free of odors or perfumes. Any signs of use, wear, or alteration will not be possible.

How do I care for my leash so it lasts longer?

Avoid exposing it to water, chemicals, or excessive heat. Store it in a dry place and clean it with a soft, dry cloth.

What do I do if my strap has a manufacturing defect?

All our products are guaranteed against manufacturing defects. If you notice any problems, please contact us with photos of the product and we will review your case.

Can I customize my strap?

Yes, of course, in our "Build Your Belt Me" section you can personalize your belt by choosing your favorite model and the buckle you like best to make the perfect match.